Where Does Mailbox Suite Feedback Go?

Maximus shared this question ago

Need Answer

This one is for mailbox support:

App suite > Question mark > Give feedback (see attached screenshot)

When mailbox customers submit feedback via this form, where does it go? Straight to mailbox support, straight to Open-Xchange, or into the ether? If mailbox receives this feedback, what does it do with it? How does mailbox prioritize this menu option compared with other methods of feedback it receives?

Thanks in advance for clarifying.

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Replies (4)

zapata ●

I guess /dev/null

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Maximus ●

From worst to best:

Support scrambles, realizing they have no idea.
Feedback goes directly into the void, wasting everyone's time.
Feedback goes directly to Open-Xchange's junk drawer.
Feedback goes directly to mailbox, but they have no system in place to process it, so it's largely wasted effort.
Feedback goes directly to mailbox and Open-Xchange and both parties partner to make improvements.

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Maximus ●

Judging from the lack of response thus far, option 1 appears to be the top contender. Or, options 2-4 are currently in play and admitting this publicly is a bad look.

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mailbox.org Support ●

Hello Maximus.

This is a feature we have enabled with Open XChange 8. Feedback is stored on our site and used for evaluation purposes. Please understand that there is no feedback loop for this form of feedback. Nevertheless, we would be happy if you could provide feedback there and help us improve our service. The best way to report urgent bugs is still via a support ticket.

Your mailbox Support

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Maximus ●

Thanks for your response. It sounds like this form of customer feedback doesn't go directly to Open-Xchange. Assuming that's correct, does mailbox forward this feedback to Open-Xchange? I'm asking primarily on behalf of light plan users who don't have access to standard support. I would hate to see their ideas for improvement get stuck with mailbox and never make it to the company with the actual ability to fix bugs and make app suite improvements.

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Hendrik Schlange [mailbox.org] ●

Hey,

we read all the feedback. We read the feedback from the mailbox Suite, from these forums, we read the feedback via support, mail, the community hour, Mastodon, Reddit etc.

While we don’t have the resources to respond to every post, we do process it and if we see things that need changing we file bug reports or feature requests with software suppliers.

Hope that clears things up.

Best,

Hendrik

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