Where Does Mailbox Suite Feedback Go?

Maximus shared this question ago

Need Answer

This one is for mailbox support:

App suite > Question mark > Give feedback (see attached screenshot)

When mailbox customers submit feedback via this form, where does it go? Straight to mailbox support, straight to Open-Xchange, or into the ether? If mailbox receives this feedback, what does it do with it? How does mailbox prioritize this menu option compared with other methods of feedback it receives?

Thanks in advance for clarifying.

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zapata ●

I guess /dev/null

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Maximus ●

From worst to best:

Support scrambles, realizing they have no idea.
Feedback goes directly into the void, wasting everyone's time.
Feedback goes directly to Open-Xchange's junk drawer.
Feedback goes directly to mailbox, but they have no system in place to process it, so it's largely wasted effort.
Feedback goes directly to mailbox and Open-Xchange and both parties partner to make improvements.

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