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Spreadsheets won't open
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Spreadsheets won't open, it only spins. I've cleared history and cookies. I've tried different browsers (edge, chrome and LibreWolf) and installed Mailbox Suite as an app and same problem persists.
The same problem 
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Which time did you try to use your spreadsheets in the Drive? I have noticed that late in the evening I had sometimes problems. Maybe there will be some maintenance of the cloud system discs. Try at different time of day.
Which time did you try to use your spreadsheets in the Drive? I have noticed that late in the evening I had sometimes problems. Maybe there will be some maintenance of the cloud system discs. Try at different time of day.
I have tried several times for weeks now. Different times, different days, different browsers, different computers, different networks. Spreadsheets just doesn't work in mailbox. I can open the files from ox drive in excel or LibreOffice so it's not a problem with the files.
I have tried several times for weeks now. Different times, different days, different browsers, different computers, different networks. Spreadsheets just doesn't work in mailbox. I can open the files from ox drive in excel or LibreOffice so it's not a problem with the files.
I have this exact issue. Tried several computers and browsers. Never works with the spreadsheet app. The writer works fine, e.g..
I have this exact issue. Tried several computers and browsers. Never works with the spreadsheet app. The writer works fine, e.g..
Hello,
thank you for your posts. We tried to reproduce the errors, but we were not able to reproduce it. Does ist happen with all of your spreadsheets or just with some spreadsheets? Do those spreadsheets share any quality or trait? Did you create the spreadsheets in mailbox or did you create them offline and loaded them into the Drive?
With kind regards
---
Felix Kaspar
Teamlead
mailbox Support
Useful Links:
Hello,
thank you for your posts. We tried to reproduce the errors, but we were not able to reproduce it. Does ist happen with all of your spreadsheets or just with some spreadsheets? Do those spreadsheets share any quality or trait? Did you create the spreadsheets in mailbox or did you create them offline and loaded them into the Drive?
With kind regards
---
Felix Kaspar
Teamlead
mailbox Support
Useful Links:
I can open the app (get to the template / file screen), but no spreadsheet file will open. Even if I try to open the empty template it gets stuck.
Jonatan
I can open the app (get to the template / file screen), but no spreadsheet file will open. Even if I try to open the empty template it gets stuck.
Jonatan
This happens with all my spreadsheets. It happens with sheets I've created in mailbox and with ones I have imported from google drive or elsewhere. I can't think of any particular commonality between them, other than that they are all .xlsx format.
Things that happen when I try to open a spreadsheet:
- The page goes completely white and the wheel spins.
- I get the top row of buttons and icons, but the file name does not appear.
- The button/icon in the top left that leads to the template folder appears, but doesn't work.
- In the top right I get the four icons: the question mark, the document setting icon, the log out icon and the circle with my initials.
- The question mark works fine.
- The document settings icon works the first time I click on it. After that it stops working.
- The log out and initials buttons seems to works fine.
- Sometimes I get the "This file is very large" message that others have reported, but I haven't been able to reproduce it so it seems to pop up randomly.
Other things I have tried unsuccessfully:
- Disable uBlock
- Disable fingerprinting
- Try to open a spreadsheet in incognito mode
This happens with all my spreadsheets. It happens with sheets I've created in mailbox and with ones I have imported from google drive or elsewhere. I can't think of any particular commonality between them, other than that they are all .xlsx format.
Things that happen when I try to open a spreadsheet:
- The page goes completely white and the wheel spins.
- I get the top row of buttons and icons, but the file name does not appear.
- The button/icon in the top left that leads to the template folder appears, but doesn't work.
- In the top right I get the four icons: the question mark, the document setting icon, the log out icon and the circle with my initials.
- The question mark works fine.
- The document settings icon works the first time I click on it. After that it stops working.
- The log out and initials buttons seems to works fine.
- Sometimes I get the "This file is very large" message that others have reported, but I haven't been able to reproduce it so it seems to pop up randomly.
Other things I have tried unsuccessfully:
- Disable uBlock
- Disable fingerprinting
- Try to open a spreadsheet in incognito mode
Hello,
thank you very much for your feedback. I will forward your information to our administrators and I will get back to you as soon as possible. Until then I ask for a little more patience.
With kind regards
---
Felix Kaspar
Teamlead
mailbox Support
Useful Links:
Hello,
thank you very much for your feedback. I will forward your information to our administrators and I will get back to you as soon as possible. Until then I ask for a little more patience.
With kind regards
---
Felix Kaspar
Teamlead
mailbox Support
Useful Links:
This is what I see when I try to create a spreadsheet (still waiting). So the same as CM
Using Firefox
This is what I see when I try to create a spreadsheet (still waiting). So the same as CM
Using Firefox
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