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mailbox user forum Topic Problem E-mail: Hints

Can not get notifications to work on my phone

Julia Harrison shared this problem ago

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Hi,

I'm trying to get this to work on my phone, but can not get notifications to show. I am using a Vivaldi browser and Thunderbird mail client. I'm not getting notifications for emails through Thunderbird or through the browser. Any help would be really appreciated.

The same problem 0

Replies (3)

zapata ●

Thunderbird on Android worked last time I tried it. Notifications in the browser on the desktop is broken for me too for a long time. My ticket is open for more than two months. They either have no clue how to fix it or they simply don't care.

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af01dk ●

I'm new to mailbox, trying it out as alternative to Gmail. As you I simply can't get the notifications to work, and have created a ticket (haven't heard anything back). It is weird if it is not prioritized, as it is quite relevant for email and calendar, to get notified on your phone and desktop...

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Felix Kaspar mailbox Support ●

Hi,

thank you for your comment and welcome to mailbox. Could you please tell me the number of your tickets, os I can check this? I wasn't able to find a ticket from your mail-address.When I find the ticket, I can look into the matter further.

With kind regards

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Felix Kaspar
Teamlead
mailbox Support

Useful Links:

d9e15a7fee470fb66af17115c3a43886

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af01dk ●

Hi Felix.
I never received a ticket ID.
When I created the ticket, i selected "Report a Bug" as the topic.
Could it be, that this does not create a ticket ID?
I used the form on https://support.mailbox.org/#customer_ticket_new, and got a success message when I submitted the case, but it still lists zero tickets when I log in.
Let me know, if I should create a new ticket instead.
Br. Ask

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Felix Kaspar mailbox Support ●

Hi af01dk ,

yes, please open another ticket. One caveat: you can only create tickets on a smart phone if you have created a ticket in a browser on a desktop computer before. This is a known bug, for which we don't have a solution as of now.

You can also open a ticket by sending an e-mail to support@mailbox.org. Please let us know which hardware you are using and which software, so we can analyze the issue.

@zapata

I have deleted your comment because it was neither constructive nor respectful. I urge you again to keep the tone civil in this forum.

With kind regards

Edit: I deleted the comment, not the account.
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Felix Kaspar
Teamlead
mailbox Support

Useful Links:

d9e15a7fee470fb66af17115c3a43886

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zapata ●

Just fix my account and I will shut up. Or don't recycle aliases and give a refund.

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Felix Kaspar mailbox Support ●

Hi zapata,

we don't want you to shut up. We value your criticism. We just want to keep the tone civil and respectful in our forum.

With kind regards

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Felix Kaspar
Teamlead
mailbox Support

Useful Links:

d9e15a7fee470fb66af17115c3a43886

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af01dk ●

Thanks Felix, that is probably the reason (I created the first ticket on my mobile).
Created a ticket now via my browser: Ticket#8761836.
Br. Ask

URL

Felix Kaspar mailbox Support ●

Hi af01dk,

thank you very much. We received your ticket and we will look into the matter and get back to you as soon as possible.

With kind regards

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Felix Kaspar
Teamlead
mailbox Support

Useful Links:

d9e15a7fee470fb66af17115c3a43886

URL

zapata ●

The funny part: Meanwhile I am getting desktop notifications in the old interface (https://office-sso.mailbox.org)... not one, but two. :-) And a sound is played not only when a new e-mail arrives, but also when I delete an e-mail in my Inbox. :-) Totally annoying. The new interface is still broken. My ticket is unresolved for four months.

But I think calendar notifications do work.

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