Is support answered at all?

A family member in my joint billing family account is unable to use the service as mailbox.org has marked their account as "overdue". Because of being marked overdue, the mailbox size has defaulted from our contracted plan to 100MB, is now full and can no longer receive email.
Our plan is still active, there is a valid payment method attached to our account but the annual SEPA transfer is scheduled for the 13th of this month.

There appears to be literally nothing we can do about this. My family member has missed appointments because of this, and it is causing distress.

I created Ticket#8753013 for this after searching high and low for some kind of support channel - naturally, I do not expect this issue to be resolved on a user forum, so I did not think to check the user forum but as there appears to be no support in the support channel, I am now turning to the public forum to get eyes on this.

This ticket isn't old, in fact, while the issue seems to have been ongoing for a few days now, it took me until yesterday to figure out the root cause and create a ticket, so it's at 22~ish hours of age now. I never expected a solution or an actual human to look at this within a day, but what frustrates me is the complete lack of any kind of communication, not even so much as an automated "We received your ticket, we aim to look at it in [x] days" Just straightup nothing.

I have a family member asking me hourly whether the email is fixed and I have nothing to say other than a meak shrug.