Login Error: Email already exists (Family Plan)

Nic shared this problem ago

Published

https://kb.mailbox.org/en/private/family-account/merge-accounts/

I followed this KB and successfully added email1 to my family plan after creating an alias (email2), making the email2 alias primary, deleting the original email (email1), releasing it, then immediately adding it to my family plan. I set the password and even successfully reset the password, but when attempting to login with email1, we get an error "Email already exists" after entering the password. We can, however, add it to the accounts page (while logged in with email2) in settings and verify that it is receiving email.

The same problem 0

Replies (4)

mailbox Team ●

Hi Nic,

thanks for your posting! Our system admins will have a look at it. Meanwhile, we kindly ask for a little patience.

Thank you!

Kind regards

Your mailbox Team

---

Useful links:

d9e15a7fee470fb66af17115c3a43886

Reply URL

Taylor ●

I am experiencing an identical problem after following the same procedure.

Reply URL

Karl ●

I am experiencing the same problem.

Reply URL

Felix Kaspar mailbox Support ●

Thank you very much for your patience. One of our administrators has found a solution for your accounts and implemented it manually. We are still waiting on a general bugfix, but you should be able to log in now. Please let me know if this does not work. I'm very sorry for the inconvenience.

With kind regards

---

Felix Kaspar
Teamlead
mailbox Support

Useful Links:

d9e15a7fee470fb66af17115c3a43886

Reply URL

Karl ●

Hello, I am still experiencing the problem, can you please also manually fix this on my account?

Files:

URL