Welcome to the mailbox user forum

New Topic

mailbox user forum Topic Idea General information

is status.mailbox.org working?

Timo Nisula shared this idea ago

Proposed

I cannot access to mailbox.org at the moment and I tried to check status from https://status.mailbox.org but looks like it doesn't work either.. all shows last update on April 2025??

102b9d91ef0cb93f4d52b5a0246339b1

I like this idea 0

Replies (4)

Maximus ●

In my experience, the actual mailbox status page is not actively maintained, even in the midst of major outages or disruptions. Customers are not informed on the status page about what is going on and why, and support provides vague answers when asked. See this recent post: https://userforum-en.mailbox.org/topic/4461-service-outage

Reply URL

Patrick Asselman ●

I am having the same issue, mailbox.org was not loading from my home network, the only thing that loaded was status.mailbox.org and it showed quite old status updates. If this is not actively maintained, should it not be shut down?

Also connecting to pop3s port is no longer working from my home, since last Thursday. It is as if I have been ip-blocked or something. I have created a support ticket for this at support.mailbox.org

Reply URL

Felix Kaspar mailbox Support ●

Hello,

thank you for your messages. We can't see any issues in our monitoring and the log-in works fine for us. One ISP in Denmark is experiencing connection issues the provider AS44869 does not receive the route to us from its upstream (AS31027). This error is within their network, so we can't do anything besides contacting them and ask them to fix this error. Could this be the reason for your connection issue?

Does it work in a different browser with all add-ons deactivated? Does it work in another network? Do you get an error message? If so, what does it say? Can you still connect to the SMTP and IMAP-ports?

As to the status.mailbox.org-page, at the moment we update it manually, so it happened in the past that it was not updated correctly. We have implemented another workflow so that it will be updated in case of an incident.

---

Felix Kaspar
Teamlead
mailbox Support

Useful Links:

d9e15a7fee470fb66af17115c3a43886

URL

Patrick Asselman ●

Other browsers: no change. Connect to ports: no.

I have created a ticket with my ISP and they could confirm that there is a routing problem upstream, either in Fibia or GlobalConnect AS's. They are taking the issue up with them. Hopefully they get it fixed soon. Thanks for pointing in the right direction!

URL

Felix Kaspar mailbox Support ●

HI Patrick,

thanks for the update. I'm glad that you were able to find the cause for the connection errors. I hope that the issues will be fixed soon.

Kind regards

---

Felix Kaspar
Teamlead
mailbox Support

Useful Links:

d9e15a7fee470fb66af17115c3a43886

URL

Patrick Asselman ●

Hi Felix, sorry for not reporting back. As indicated by Mailbox support team: the issue was an incorrect network routing/DNS configuration somewhere upstream from my internet provider. My provider confirmed the issue very quickly and made sure it got resolved. Everything is good again for me.

So important to note that this was NOT an issue from Mailbox.org side, but even so they diagnosed it correctly so that I could get it resolved via my provider. Very happy with Mailbox support :)

URL

Patrick Asselman ●

I am indeed located in Denmark, so that could be the issue. My IP is in the 5.103.xxx.xxx range, so that seems to be within AS44869 block. If you could contact them, that would be much appreciated :)

As for your other questions: I will test as soon as I am home again. (Currently in the office.)

Reply URL

Marta Eva Geppert ●

I am having same issue now 22.3.2026 . Before,no problem open the email on my phone Android ,now ,when I put the password is showing round circle that is opening ,but never open it.......don't know what happened and why it is now doing like that .

I opened with no problem at iPod

Reply URL