Paid for 12 months but account didn't switch from trial to paid account

Yenthe Lauweres shared this idea ago

Proposed

Hi,

I opened a ticket but it says it could take 2 weeks to get a reply. I hope I can get this sorted sooner this way.

I paid 12€ for a year by bank transfer but I don't see an invoice in my account and my account didn't change from trial to a paid account. Can you check please? I added the proof of payment in the ticket.

Thanks!

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Paid for 12 months but account didn't switch from trial to paid account

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