My whole account was deleted without being 60 days beyond payment, in the middle of a support ticket

I'm honestly in awe at how bad this has gone from mailbox's good reputation.

I had a problem where upon last payment, I received a notice less than 2 weeks after that my contract expired again, and had to go thru weeks of a support ticket going from: 'This didn't happen/here's some auto help-article replies' > 'Oh I see, on our side we received the payment so don't worry, all good' > 'Oh yes, but this is exactly when your contract should've expired, what do you mean?' > 'This was on purpose, but hidden in terms and conditions because you lapsed time between payments now' > (then my account is blocked because it's been 30 days, I believe? It had an error every time I tried to sign in).

By the end of this I didn't even care about the payment being eaten anymore, it had been weeks and I just needed to access my email, but I couldn't even get in to make a payment. I was suddenly ghosted in my support ticket requesting help to do that.

Then I didn't even get a response in about two weeks after requesting my account be held from 60-day perma deletion until I could access payment/help to fix the issue.

No response. Account permanently deleted.

This is very disappointing, personally damaging honestly, and has been beyond stressful. What on earth happened here, Mailbox? I feel owed explanation and I will never trust this again but your users are also owed some assurance this can never happen to them. Disaster