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Dear Customers,
mailbox is currently experiencing a technical issue that is causing performance limitations for certain services. As a result, email delivery and access to certain services may be affected at this time.
Our technical teams are working hardk to analyze and resolve the issue in order to restore normal operations as quickly as possible.
We apologize for the inconvenience and ask for your continued patience.
Best regards,
Your mailbox Team
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Real-time notifications may not work
Since we depend on reliable email delivery, please clarify as soon as possible if mails potentially received during the current outage are only delayed or lost.
Since we depend on reliable email delivery, please clarify as soon as possible if mails potentially received during the current outage are only delayed or lost.
unacceptable behavior. literally the one thing you cannot do is drop email deliveries
the least thing you can do is put up a notification on your website and on social media. you cant expect the average user to find this forum.
also will emails during the outage be lost or delivered at a later point in time?
unacceptable behavior. literally the one thing you cannot do is drop email deliveries
the least thing you can do is put up a notification on your website and on social media. you cant expect the average user to find this forum.
also will emails during the outage be lost or delivered at a later point in time?
It would be nice if you actually communicated to your paying customers when you have a problem. Do you have an ETA on when you expect to have fixed the problem please?
It would be nice if you actually communicated to your paying customers when you have a problem. Do you have an ETA on when you expect to have fixed the problem please?
Dear Customers,
Our administrators have successfully resolved the technical issue. Emails that were delayed during the incident are now being delivered gradually.
Based on our current findings, the disruption was caused by an overload of our load balancers. We are conducting a thorough investigation to determine the exact cause of this behavior. We will provide further updates as soon as additional information becomes available.
We sincerely apologize for any inconvenience this may have caused and thank you for your patience and understanding.
Kind regards,
Your mailbox Team
---
Felix Kaspar
Teamlead
mailbox Support
Useful Links:
Dear Customers,
Our administrators have successfully resolved the technical issue. Emails that were delayed during the incident are now being delivered gradually.
Based on our current findings, the disruption was caused by an overload of our load balancers. We are conducting a thorough investigation to determine the exact cause of this behavior. We will provide further updates as soon as additional information becomes available.
We sincerely apologize for any inconvenience this may have caused and thank you for your patience and understanding.
Kind regards,
Your mailbox Team
---
Felix Kaspar
Teamlead
mailbox Support
Useful Links:
I have this 404 page on office.mailbox.org or app.mailbox.org - I can't login into my account. Please comment on a situation and give some ETA!
I have this 404 page on office.mailbox.org or app.mailbox.org - I can't login into my account. Please comment on a situation and give some ETA!
Just for the record, the problem is not resolved, I still cannot log in.
The banner informing of technical problems shows for maybe half a second before the screen that Spirit Witness shared comes up.
Disappointing as I have only recently switched to mailbox.org.
Just for the record, the problem is not resolved, I still cannot log in.
The banner informing of technical problems shows for maybe half a second before the screen that Spirit Witness shared comes up.
Disappointing as I have only recently switched to mailbox.org.
And down it goes again. Please communicate better, please advise what you think the issue is and an expected ETA as soon as possible please
And down it goes again. Please communicate better, please advise what you think the issue is and an expected ETA as soon as possible please
Hello,
Unfortunately, I have to inform you that we are experiencing another technical disruption. We are currently investigating the cause and whether there is any connection to the incident earlier this afternoon. As soon as I have more information, I will provide an update here.
I understand how frustrating it is to experience two such incidents in a single day. We are using all available resources to restore access to our services as quickly as possible. Please accept our sincere apologies for the inconvenience.
If you have any further questions or feedback, we are, of course, available to assist you.
Kind regards,
---
Felix Kaspar
Teamlead
mailbox Support
Useful Links:
Hello,
Unfortunately, I have to inform you that we are experiencing another technical disruption. We are currently investigating the cause and whether there is any connection to the incident earlier this afternoon. As soon as I have more information, I will provide an update here.
I understand how frustrating it is to experience two such incidents in a single day. We are using all available resources to restore access to our services as quickly as possible. Please accept our sincere apologies for the inconvenience.
If you have any further questions or feedback, we are, of course, available to assist you.
Kind regards,
---
Felix Kaspar
Teamlead
mailbox Support
Useful Links:
Yes that's all I get, as Spirit Witness says - the 404 Whoops message. It's been out of action for hours. Any idea when mailbox will be functioning again. Please update us as well as you can.
Yes that's all I get, as Spirit Witness says - the 404 Whoops message. It's been out of action for hours. Any idea when mailbox will be functioning again. Please update us as well as you can.
Dear Customers,
Our administrators have successfully resolved the technical disruption.
Based on our current findings, the issue was caused by a Redis server. We will conduct a thorough analysis to determine the exact cause of this behavior. As soon as we have further information, we will, of course, keep you informed here.
We apologize for any inconvenience caused and thank you for your patience.
Kind regards,
---
Felix Kaspar
Teamlead
mailbox Support
Useful Links:
Dear Customers,
Our administrators have successfully resolved the technical disruption.
Based on our current findings, the issue was caused by a Redis server. We will conduct a thorough analysis to determine the exact cause of this behavior. As soon as we have further information, we will, of course, keep you informed here.
We apologize for any inconvenience caused and thank you for your patience.
Kind regards,
---
Felix Kaspar
Teamlead
mailbox Support
Useful Links:
Hello,
We now have more information about the incident. Due to an unfavorable configuration, the performance of our load balancers was severely impacted by an unusually high number of requests. As a result, email delivery and logins could only be processed in very small numbers and with significant delays. Our administrators identified and resolved the issue shortly thereafter.
However, it took some time for the backlog of tasks to be cleared and for logins and email delivery to resume functioning as usual.
Our administrators have already implemented several changes to our system and are working on additional measures to prevent this from happening again.
We apologize for the inconvenience caused.
With kind regards
---
Felix Kaspar
Teamlead
mailbox Support
Useful Links:
Hello,
We now have more information about the incident. Due to an unfavorable configuration, the performance of our load balancers was severely impacted by an unusually high number of requests. As a result, email delivery and logins could only be processed in very small numbers and with significant delays. Our administrators identified and resolved the issue shortly thereafter.
However, it took some time for the backlog of tasks to be cleared and for logins and email delivery to resume functioning as usual.
Our administrators have already implemented several changes to our system and are working on additional measures to prevent this from happening again.
We apologize for the inconvenience caused.
With kind regards
---
Felix Kaspar
Teamlead
mailbox Support
Useful Links:
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