Calculation errors in some mailbox contract terms

Dear Community,

due to an error in the calculation of contract terms, in a few cases accounts were mistakenly suspended, or payment reminders were sent out.

Our team was able to quickly identify and resolve the cause of the problem. We are currently carefully reviewing the few cases still affected and making the necessary corrections manually.

Please rest assured that your payment has not been lost. Your contract term will be reset to the correct duration – unless this has already been done.

We understand that this causes uncertainty and inconvenience, and we deeply regret this. Thank you very much for your patience and understanding whilst we finalise the remaining cases.

Your mailbox Team