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Paid for new 12 month Plan Today, but Cannot access Email Account. Help ASAP. This is a repeat issue
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Hi Mailbox team. I am sorry to have to leave a comment again here on the user forum like last month, but I require access to my email account ASAP, today please. (Paid for my new annual membership today but my email account not working and the contract status in account settings incorrect, i.e. not up to date.)**
I am currently blocked from using my email account here. My drive seems to be ok, I have access to it but my mailbox email account is not available to me. It is urgent as I have emails to respond to today.
Please can you fix this problem for me today, 31st August. Thank you.
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Hello Andrew McK,
thank you for your posting.
Unfortunately, we didn't receive a payment from you, that is why your account has been blocked temporarily. Depending on the payment method, it may take some days for your payment to be processed. A colleague from our Support team has already replied to your ticket with further details.
Please find more information about payment at mailbox in our Knowledge Base: https://kb.mailbox.org/en/private/account/payment-at-mailbox/
We have also unblocked your account.
Kind regards
Your mailbox Team
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Useful links:
Hello Andrew McK,
thank you for your posting.
Unfortunately, we didn't receive a payment from you, that is why your account has been blocked temporarily. Depending on the payment method, it may take some days for your payment to be processed. A colleague from our Support team has already replied to your ticket with further details.
Please find more information about payment at mailbox in our Knowledge Base: https://kb.mailbox.org/en/private/account/payment-at-mailbox/
We have also unblocked your account.
Kind regards
Your mailbox Team
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Useful links:
Thank you Mailbox Team for dealing with my query successfully and afterwards unblocking my account - so I could access my email account which was the urgent request. I had paid for the new plan and full account access yesterday. I will set up a regular payment method for the account. Thanks again!
Thank you Mailbox Team for dealing with my query successfully and afterwards unblocking my account - so I could access my email account which was the urgent request. I had paid for the new plan and full account access yesterday. I will set up a regular payment method for the account. Thanks again!
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