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Trying to change country address and getting error

James Campbell shared this problem 39 days ago
Solved

I'm nearing the end of my billing period, so I went to check the details. I noticed that I'd forgotten to change my address and I've moved country, so the currency would presumably change to (from EUR to GBP). When I try to update the address I get the error:

Alternate email cannot be part of the same account.

Replies (2)

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Hello James Campbell,

thank you for your enquiry.

Have you already tried deleting your browser's cache and cookies and then logging in again?

If the problem then still persists, please check if you have added a correct external email address as login recovery address: Gear icon > All settings > Security > Login recovery. The entry here must not be your mailbox address or alias.


Kind regards

Your mailbox Team

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Useful links:

d9e15a7fee470fb66af17115c3a43886

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Login recovery address was the issue. Thank you

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