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i continue to receive emails sent to deleted alias

Joseph Salvo shared this problem 3 days ago
Published

I no longer wish to receive emails sent to an alias. So I deleted it. However, I continue to receive emails sent to it even though it doesn't appear as part of my alias'.

I've read the faq. It doesn't help. They still slip in

Replies (2)

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Hi Joseph,

thank you for your posting. Of course this should not happen. We will gladly look into the matter. Please send us the header of the e-mail you are still receiving to our helpdesk here https://support.mailbox.org. Alternatively, you can also send an e-mail to helpdesk@mailbox.org. Our supporters will take care of your request.

You can access the header by by choosing the e-mail in you inbox. Then please click on the ☰-symbol and choose View source. Please copy the text shown in the pop-up and send it to me.

With kind regards

Felix Kaspar
mailbox support

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Problem is solved. operator error

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