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Can someone guide me to merge two accounts into a family account?

Franck Ravaille shared this question 21 days ago
Need Answer

I have read this page:

Merge accounts | Knowledge Base: Knowledge and help | mailbox


However, I fear that I don’t understand it correctly. What I read is that the user that you will want to link to the created family account has to liberate the principal address. But, such action is blacklisting the address for 365 days if I am correct.

I must admit that when I joined mailbox.org I did not see we could split the bills. So we created 2 accounts. But I wanted to share one alias between us. However, I realize that it seems impossible outside family account.

However, I don’t know how to "merge" our two accounts. Both accounts have active subscription.


On the page I quoted, they say:

  • Create a new alias and set it as the new primary address of your account.
  • Then remove the previous primary alias — that is, the email address you now wish to use within the team or family account.

But, as I said before, removing the alias, will blacklist it for 365 days. Do I miss something here?

Best Answer
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Ok.

I understand now. So, in other words, there is no real possibility to link two accounts as the same family without nuking one account and purchase again a subscription.

This is seriously a bad process, especially when you compare competitors.

Don’t know what to do... I do not think my wife would like the process.... especially buying a new subscription few weeks after subscribing :(

Replies (2)

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1

How to unblock deleted aliases is described in the KB article you linked:
https://kb.mailbox.org/en/private/family-account/merge-accounts/#reassign-alias-immediately

Unfortunately, this process at Mailbox has not improved for many years.

photo
1

Ok.

I understand now. So, in other words, there is no real possibility to link two accounts as the same family without nuking one account and purchase again a subscription.

This is seriously a bad process, especially when you compare competitors.

Don’t know what to do... I do not think my wife would like the process.... especially buying a new subscription few weeks after subscribing :(

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