Can someone guide me to merge two accounts into a family account?
I have read this page:
Merge accounts | Knowledge Base: Knowledge and help | mailbox
However, I fear that I don’t understand it correctly. What I read is that the user that you will want to link to the created family account has to liberate the principal address. But, such action is blacklisting the address for 365 days if I am correct.
I must admit that when I joined mailbox.org I did not see we could split the bills. So we created 2 accounts. But I wanted to share one alias between us. However, I realize that it seems impossible outside family account.
However, I don’t know how to "merge" our two accounts. Both accounts have active subscription.
On the page I quoted, they say:
- Create a new alias and set it as the new primary address of your account.
- Then remove the previous primary alias — that is, the email address you now wish to use within the team or family account.
But, as I said before, removing the alias, will blacklist it for 365 days. Do I miss something here?
The same question 
Ok finally we succeeded with the help of the support.
How to do it:
- In the account you want to merge
1.) Put any alias as your main address (note the email as when you do it, Mailbox will make you log out of your account and you need to reconnect)
2.) Delete the alias that you will use as main address after the merge
3.) Unblock the alias you have deleted
- Log into the main account for the family
4.) Go to the family tab. Add this alias. You need to enter the first name, last name and choose a password
- Contact Support
5.) Last step, you need to contact support to ask them to transfert the remaining time of your old account to the merged one
Process finished, you have a family account. Enjoy the shared folders etc.
Ok finally we succeeded with the help of the support.
How to do it:
- In the account you want to merge
1.) Put any alias as your main address (note the email as when you do it, Mailbox will make you log out of your account and you need to reconnect)
2.) Delete the alias that you will use as main address after the merge
3.) Unblock the alias you have deleted
- Log into the main account for the family
4.) Go to the family tab. Add this alias. You need to enter the first name, last name and choose a password
- Contact Support
5.) Last step, you need to contact support to ask them to transfert the remaining time of your old account to the merged one
Process finished, you have a family account. Enjoy the shared folders etc.
How to unblock deleted aliases is described in the KB article you linked:
https://kb.mailbox.org/en/private/family-account/merge-accounts/#reassign-alias-immediately
Unfortunately, this process at Mailbox has not improved for many years.
How to unblock deleted aliases is described in the KB article you linked:
https://kb.mailbox.org/en/private/family-account/merge-accounts/#reassign-alias-immediately
Unfortunately, this process at Mailbox has not improved for many years.
Ok.
I understand now. So, in other words, there is no real possibility to link two accounts as the same family without nuking one account and purchase again a subscription.
This is seriously a bad process, especially when you compare competitors.
Don’t know what to do... I do not think my wife would like the process.... especially buying a new subscription few weeks after subscribing :(
Ok.
I understand now. So, in other words, there is no real possibility to link two accounts as the same family without nuking one account and purchase again a subscription.
This is seriously a bad process, especially when you compare competitors.
Don’t know what to do... I do not think my wife would like the process.... especially buying a new subscription few weeks after subscribing :(
You are totally right in all you say with the confusion of merging/creating a family account. If I understand well it is the fact that I purchased the other account for a family member before the merging which complicates things. I went back and forth with email support but it was like two hard-hearings trying to hear each other. Maybe it was about the German/English thing, not sure. I gave up and truly regret buying another account that I have not used in months because it does not achieve what I read it would.
You are totally right in all you say with the confusion of merging/creating a family account. If I understand well it is the fact that I purchased the other account for a family member before the merging which complicates things. I went back and forth with email support but it was like two hard-hearings trying to hear each other. Maybe it was about the German/English thing, not sure. I gave up and truly regret buying another account that I have not used in months because it does not achieve what I read it would.
Ok finally we succeeded with the help of the support.
How to do it:
- In the account you want to merge
1.) Put any alias as your main address (note the email as when you do it, Mailbox will make you log out of your account and you need to reconnect)
2.) Delete the alias that you will use as main address after the merge
3.) Unblock the alias you have deleted
- Log into the main account for the family
4.) Go to the family tab. Add this alias. You need to enter the first name, last name and choose a password
- Contact Support
5.) Last step, you need to contact support to ask them to transfert the remaining time of your old account to the merged one
Process finished, you have a family account. Enjoy the shared folders etc.
Ok finally we succeeded with the help of the support.
How to do it:
- In the account you want to merge
1.) Put any alias as your main address (note the email as when you do it, Mailbox will make you log out of your account and you need to reconnect)
2.) Delete the alias that you will use as main address after the merge
3.) Unblock the alias you have deleted
- Log into the main account for the family
4.) Go to the family tab. Add this alias. You need to enter the first name, last name and choose a password
- Contact Support
5.) Last step, you need to contact support to ask them to transfert the remaining time of your old account to the merged one
Process finished, you have a family account. Enjoy the shared folders etc.
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