Welcome to the mailbox user forum
Messages are not being received or sent to spam folder
In Progress
Hello!
I have been using mailbox.org for 5+ years. Recently, I noticed people not receiving my emails or the emails going straight to the spam folder. In one case, I sent an email to someone using gmail, and my email went directly to their spam folder. In another instance, I sent an email, got no reply, sent the same email from a backup gmail account, and got an immediate auto-reply. This indicated, to me, that it wasn't received at all by the recipient when sent from my mailbox.org account.
Is there something I can do on my side to fix this? I know that new accounts can have low reputation and might get rejected, but this is an email address I've been using for years.
Thank you.
I like this idea 
You can't vote. Please authorize!
No connection
Real-time notifications may not work
Hello Zach Mandeville,
thank you for your posting!
We have received your ticket, our Support team will have a look into it and keep you posted. Until then, we kindly ask for a little patience. Thank you!
Kind regards
Your mailbox Team
---
Useful links:
Hello Zach Mandeville,
thank you for your posting!
We have received your ticket, our Support team will have a look into it and keep you posted. Until then, we kindly ask for a little patience. Thank you!
Kind regards
Your mailbox Team
---
Useful links:
I have the same issue when sending to gmail accounts. The messages is going straight to the spam folder.
I have the same issue when sending to gmail accounts. The messages is going straight to the spam folder.
Replies have been locked on this page!