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Messages are not being received or sent to spam folder
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Hello!
I have been using mailbox.org for 5+ years. Recently, I noticed people not receiving my emails or the emails going straight to the spam folder. In one case, I sent an email to someone using gmail, and my email went directly to their spam folder. In another instance, I sent an email, got no reply, sent the same email from a backup gmail account, and got an immediate auto-reply. This indicated, to me, that it wasn't received at all by the recipient when sent from my mailbox.org account.
Is there something I can do on my side to fix this? I know that new accounts can have low reputation and might get rejected, but this is an email address I've been using for years.
Thank you.
I like this idea 
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Hello Zach Mandeville,
thank you for your posting!
We have received your ticket, our Support team will have a look into it and keep you posted. Until then, we kindly ask for a little patience. Thank you!
Kind regards
Your mailbox Team
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Useful links:
Hello Zach Mandeville,
thank you for your posting!
We have received your ticket, our Support team will have a look into it and keep you posted. Until then, we kindly ask for a little patience. Thank you!
Kind regards
Your mailbox Team
---
Useful links:
I have the same issue when sending to gmail accounts. The messages is going straight to the spam folder.
I have the same issue when sending to gmail accounts. The messages is going straight to the spam folder.
Any update on this. Same issue here
Any update on this. Same issue here
Hi,
seems like the same issue as this one:
https://userforum-en.mailbox.org/topic/5658-gmail-consistently-sending-mailbox-org-emails-to-spam-despite-spfdkimdmarc-passing
Hi,
seems like the same issue as this one:
https://userforum-en.mailbox.org/topic/5658-gmail-consistently-sending-mailbox-org-emails-to-spam-despite-spfdkimdmarc-passing
Dear users,
thank you for your reports, and please apologise the delayed response.
After a first analysis by our administrators, we can confirm that we have already implemented all possible measures on mailbox side (DKIM/SPF/DMARC). The headers of the affected emails do not reveal why Google is flagging the emails as spam. As the next step, we will submit an enquiry to Google regarding this case.
We will keep you updated and kindly ask you for some patience.
Kind regards
Your mailbox Team
---
Useful links:
Dear users,
thank you for your reports, and please apologise the delayed response.
After a first analysis by our administrators, we can confirm that we have already implemented all possible measures on mailbox side (DKIM/SPF/DMARC). The headers of the affected emails do not reveal why Google is flagging the emails as spam. As the next step, we will submit an enquiry to Google regarding this case.
We will keep you updated and kindly ask you for some patience.
Kind regards
Your mailbox Team
---
Useful links:
This is affecting me too. I use mailbox primarily as my professional email. Examining the sources of mails, I can see that the recipients not responding to me in the first instances are using Gmail as their provider. It seems to fix itself when I send a follow up but it is annoying to have to worry. I understand that this is not a mailbox problem but a Google problem. I really hope it gets resolved soon.
This is affecting me too. I use mailbox primarily as my professional email. Examining the sources of mails, I can see that the recipients not responding to me in the first instances are using Gmail as their provider. It seems to fix itself when I send a follow up but it is annoying to have to worry. I understand that this is not a mailbox problem but a Google problem. I really hope it gets resolved soon.
Dear community,
thank you for your patience so far while we have been investigating this issue. We would like to give you an update on the current status.
Over the past few weeks, our administrators have reviewed our email traffic to Gmail and found no unusual behavior on the part of mailbox. We suspect that Gmail has made some adjustments to its automated algorithms, causing messages from a mailbox.org address to be flagged as spam. However, there is currently no evidence to support this.
Our attempts so far to contact Gmail have gone unanswered.
We are continuing to work on finding a solution, but we cannot specify a timeframe or guarantee that a solution will be found in the near future.
We are also continuously working to improve all possible measures on our side and hope that this will have a corresponding effect on Gmail eventually.
Kind regards
Your mailbox Team
---
Useful links:
Dear community,
thank you for your patience so far while we have been investigating this issue. We would like to give you an update on the current status.
Over the past few weeks, our administrators have reviewed our email traffic to Gmail and found no unusual behavior on the part of mailbox. We suspect that Gmail has made some adjustments to its automated algorithms, causing messages from a mailbox.org address to be flagged as spam. However, there is currently no evidence to support this.
Our attempts so far to contact Gmail have gone unanswered.
We are continuing to work on finding a solution, but we cannot specify a timeframe or guarantee that a solution will be found in the near future.
We are also continuously working to improve all possible measures on our side and hope that this will have a corresponding effect on Gmail eventually.
Kind regards
Your mailbox Team
---
Useful links:
Just here to comment that it's not just gmail. I'm having similar issues sending mail to microsoft servers.
Just here to comment that it's not just gmail. I'm having similar issues sending mail to microsoft servers.
it could be good to stop issuing the temporary email addresses, they often are abused for spam and could lower the spam index of the mailbox.org domain.
d.
it could be good to stop issuing the temporary email addresses, they often are abused for spam and could lower the spam index of the mailbox.org domain.
d.
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