Mailbox not working on Sailfissh OS

Francesco Ottaviani shared this idea ago

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Hi all, mailbox is not working on Jolla C2 with sailfish OS 5.1 and the app Mail. Other email accounts work fine, yet when I try to set up mailbox.org it always ends with some authentication problem. I tried to change the password, making it the same of other accounts working in Mail for sailfish. I also changed security options in every way. Still the same error. Mailbox uses a paid account in this instance. The same mailbox.org account works fine on Fairmail app under AppSupport, but I rather prefer non using it. Any idea? Tks a lot

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zapata ●

Do you use 2FA an e-mail app passwords (IMAP/SMTP)? Do get an error message? Does the app provide a logfile?
Create an application password for "Exchange Active Sync" and try to use it for IMAP/SMTP. The password is shorter and less complex.

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Francesco Ottaviani ●

Thank you zapata for your support.

I don.t use 2FA. Error message is authentication problem, no logfile available. I tried exchange active sync and yes the password is shorter, yet still not working.

All mailbox settings are as standard.

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zapata ●

Sounds like a bug in the Sailfish Mail App, if the username/password works in Fairmail. Are you sure that all server settings are identical/correct?

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guangel ●

Hi, I use SailfishOS with mailbox and it works. You need to set up a dedicated password for email client, not the same as the web access. I hope this helps. Recently I'm having issues with the emails I delete from the mail app in SailfishOS which are not deleted in the web app. Doing the same in thunderbird (on mac but it should be the same in android) it works just fine.

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