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mailbox is holding my encrypted web app documents hostage
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Multiple browsers tested with the same result. Support ticket submitted. Encrypted documents in the web app are not properly opening for viewing and editing. Unable to even unencrypt said documents. This is ridiculous.
To reproduce:
1. Create a new unencrypted .txt or .docx document for editing. Title it. Put some text in it. Close it.
2. Encrypt that document.
3. Try to view that encrypted document. Nope. Try to open that encrypted document for editing. Nope.
4. Right click that document and select "remove encryption." Nope.
The same problem 
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Would someone else on the forum please attempt reproducing and let me know your results?
Would someone else on the forum please attempt reproducing and let me know your results?
Hello Maximus,
thank you for your posting. Our specialists are currently looking into the issue and will contact you via your ticket. Until then, we kindly ask for a little patience.
Kind regards
Your mailbox Team
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Useful links:
Hello Maximus,
thank you for your posting. Our specialists are currently looking into the issue and will contact you via your ticket. Until then, we kindly ask for a little patience.
Kind regards
Your mailbox Team
---
Useful links:
I have the same issue
this pops up in the js console:
Object { error: "Auf dem Server trat ein vorübergehender Fehler auf. Die Anfrage konnte nicht verarbeitet werden.", error_params: (1) […], categories: "ERROR", category: 8, code: "SVL-0011", error_id: "-1884462385-23350978", error_desc: "Unexpected error: empty topics", version: "8.51.153" }I have the same issue
this pops up in the js console:
Object { error: "Auf dem Server trat ein vorübergehender Fehler auf. Die Anfrage konnte nicht verarbeitet werden.", error_params: (1) […], categories: "ERROR", category: 8, code: "SVL-0011", error_id: "-1884462385-23350978", error_desc: "Unexpected error: empty topics", version: "8.51.153" }Replies have been locked on this page!