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Not receiving e-mails, none in spam

Pajor shared this problem 7 months ago
Published

I'm having an issue with receiving certain e-mails. The e-mails that are not coming through to my account tend to be from companies (i.e. rewards e-mail lists, reply e-mails from "contact us" forms from corporate websites).

There are no rejected e-mails in my spam folder (which in the settings is set to send rejected e-mails to spam based on content). I have not received a few important e-mails because of this behavior. I would appreciate advice for troubleshooting and correcting this issue.

Replies (1)

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Do you receive such e-mails if you temporarily disable: SMTP plausibility and/or RBL checks? But be cautious.

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After reading some of the FAQs, I have tried to turn this feature off. We'll see if that resolves the issue. Thanks!

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Did this eventually end up solving your issue?

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would like to know too. Have the same issue.

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we are paid user, has been more than 10 days unable to receive email and send email, there is no support from mailbox org, it is very poor services.

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@TAN:

Your account is blocked due to suspected spam/abuse.

You can contact our helpdesk at https://help.mailbox.org to clarify this suspicion if necessary.

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I have the same issue. Did anybody solve it and when yes - how?

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For those having the same issue. This worked for me. Best way to know is to try it

The settings can be found in:

Settings -> mailbox.org -> Settings spamprotection (under Email) -> I temporarily turned off everything and told it to redirect spam and not reject

Good luck

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