Not receiving e-mails, none in spam

Pajor shared this problem ago

Published

I'm having an issue with receiving certain e-mails. The e-mails that are not coming through to my account tend to be from companies (i.e. rewards e-mail lists, reply e-mails from "contact us" forms from corporate websites).

There are no rejected e-mails in my spam folder (which in the settings is set to send rejected e-mails to spam based on content). I have not received a few important e-mails because of this behavior. I would appreciate advice for troubleshooting and correcting this issue.

The same problem 0

Replies (1)

zapata ●

Do you receive such e-mails if you temporarily disable: SMTP plausibility and/or RBL checks? But be cautious.

Reply URL

Pajor ●

After reading some of the FAQs, I have tried to turn this feature off. We'll see if that resolves the issue. Thanks!

URL

Wi ●

Did this eventually end up solving your issue?

URL

Kraemer ●

would like to know too. Have the same issue.

URL

TAN ●

we are paid user, has been more than 10 days unable to receive email and send email, there is no support from mailbox org, it is very poor services.

URL

Peer Heinlein [mailbox.org] ●

@TAN:

Your account is blocked due to suspected spam/abuse.

You can contact our helpdesk at https://help.mailbox.org to clarify this suspicion if necessary.

URL

Schwekutsch ●

I have the same issue. Did anybody solve it and when yes - how?

URL

sliverb ●

For those having the same issue. This worked for me. Best way to know is to try it

The settings can be found in:

Settings -> mailbox.org -> Settings spamprotection (under Email) -> I temporarily turned off everything and told it to redirect spam and not reject

Good luck

URL