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mailbox.org Support Topic Problem Spam and Viruses

Not receiving e-mails, none in spam

Pajor shared this problem ago

Published

I'm having an issue with receiving certain e-mails. The e-mails that are not coming through to my account tend to be from companies (i.e. rewards e-mail lists, reply e-mails from "contact us" forms from corporate websites).

There are no rejected e-mails in my spam folder (which in the settings is set to send rejected e-mails to spam based on content). I have not received a few important e-mails because of this behavior. I would appreciate advice for troubleshooting and correcting this issue.

The same problem 0

Replies (3)

zapata ●

Do you receive such e-mails if you temporarily disable: SMTP plausibility and/or RBL checks? But be cautious.

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Pajor ●

After reading some of the FAQs, I have tried to turn this feature off. We'll see if that resolves the issue. Thanks!

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Wi ●

Did this eventually end up solving your issue?

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Kraemer ●

would like to know too. Have the same issue.

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TAN ●

we are paid user, has been more than 10 days unable to receive email and send email, there is no support from mailbox org, it is very poor services.

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Peer Heinlein [mailbox.org] ●

@TAN:

Your account is blocked due to suspected spam/abuse.

You can contact our helpdesk at https://help.mailbox.org to clarify this suspicion if necessary.

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Schwekutsch ●

I have the same issue. Did anybody solve it and when yes - how?

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sliverb ●

For those having the same issue. This worked for me. Best way to know is to try it

The settings can be found in:

Settings -> mailbox.org -> Settings spamprotection (under Email) -> I temporarily turned off everything and told it to redirect spam and not reject

Good luck

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Stein Somers ●

Didn't help me, but in case anyone is in the same situation: the mails that mailbox didn't receive are from my own Azure mail service linked to a domain I manage. It worked flawlessly for other mail recipients but not towards, mailbox. A mailbox support ticket did turn up some detail, i.e. that the sender address is not correctly configured, but the rest of that explanation was fake news.

The sender address is "DoNotReply@subdomain.domain.be". "subdomain" is not a host but a custom domain in Azure's Email Communication Service (offering a free tier for sporadically sending e-mails with a recognizable sender address without locking out the entire "domain.be" from other e-mail services). To configure this, you need to enter a TXT record for "subdomain.domain.be" in your DNS configuration, as well as the SPF, DKIM and DKIM2 records. Azure is satisfied; mails are delivered without hiccups when directed to gmail and other mail servers; the FairEmail client says these delivered mails are authentic. But mailbox rejects them with "Sender address rejected: Domain not found" (once you get Azure to fess up details). Due to the TXT record you cannot create a CNAME record for subdomain.domain.be, but you can create an MX record with the same value as the domain's MX entry and this makes mailbox happy. Maybe the value of the MX record doesn't matter, but its presence sure does.

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asbjoedt ●

I have same problem. I do not receive verification e-mails from Steam and GitHub, when I try to change my account e-mail adress on those site.

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Aske Kongstad ●

I read on another Topic that trial accounts could have issues receiving verification mails to prevent fraudulent activity. I just activated my subscription, paying for the year, and I'm still not receiving the verification email from Steam.

I have also tried turning down all Spam Protection settings.

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Tapani Vuorela ●

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asbjoedt ●

I wrote to support and they removed what blocked me. Surprised you are encountering this even when you have paid.

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Tapani Vuorela ●

Mailbox.org should clearly inform about the limitations for trial accounts. If I had not already made payment, I would have already left, and I'd be looking for a provider that actually works.

The blocking of mail confirmations is justified, but in the eyes of a trial user, it just means that they are not receiving e-mails. mailbox.org - for you to stop losing trial customers I suggest this: Whenever an email is blocked, the user should receive an e-mail from mailbox.org, informing them that you blocked it, and explaining why it was done.

message to mailbox.org: This is Not a Good Start. Censoring your customer's e-mail without letting them know that you have done so is simply unacceptable. I expect never to see it happen once my payment is cleared. Else, I simply cannot continue to be your customer.

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