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mailbox user forum Topic Problem E-mail: Setup

Not receiving certain emails (instagram)

Ashley Peppiatt shared this problem ago

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I've just recently set up a lite email account. I've set up an email alias and have signed up to a few services without problem when receiving confirmation codes. I'm trying to set up a new Instagram account but the confirmation code will not come through to my inbox. I tried it with the main address to see if it would come through and it did. I've temporarily disabled my spam filters but still nothing from the alias address. I only activated the email today, is it a case of wait and see or is there another issue? Thanks for any input!

The same problem 0

Replies (6)

Alex Bruch ●

Hi! Same problem here, in my case with ChatGPT and Amazon :(

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Ashley Peppiatt ●

I haven't tried those, but it worked fine with Etsy, just not Instagram!

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Gary Bodnar ●

Similar experience here. However, everything worked once I paid for the account. Would be nice to know that not all emails will be accepted into an unpaid account.

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Ashley Peppiatt ●

That's what I was hoping, so I paid for a light account but the issue still persists.

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TeCer ●

https://kb.mailbox.org/en/private/account-article/mailbox-org-free-trial-account/

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Andreas Albrecht ●

I still do not receive verification code from instagram . I paid 2 day ago for a year in Advance,. I contacted the Helpdesk. after 12 hours thy replied it was related to the former test-phase. further they wrote , that they fixed it meanwhile , because it is now a paid account. 48 hours later it still nock works, and no reply from service desk !! what now?

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mailbox.org Support ●

Hi,

thank you for your message. Does it work now for you? If not, please send the following data to our Helpdesk:

1. the exact date and time you should have received the verification code from Instagram
2. the e-mail address you used

Please keep in mind that we delete our logfiles after seven days for privacy purposes, so the message should not be older than four or five days.

With kind regards

your mailbox team

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Useful Links:

d9e15a7fee470fb66af17115c3a43886

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Pavel Rzewuski ●

I do not receive verification code from instagram
Sent twice

1. the exact date and time you should have received the verification code from Instagram: 2026-05-14 20:00

2. the e-mail address : [Moderation note: Email address removed for data protection reasons]

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Pavel Rzewuski ●

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zapata ●

Test account?
https://kb.mailbox.org/en/private/account/explore-mailbox-with-a-free-test-account/

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Pavel Rzewuski ●

I created a FREE email account and didn't see any warning anywhere that I was creating a TRIAL one.

Change the messages when creating it and don't mislead people.

Danke Schön!

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zapata ●

What are you talking about. mailbox.org does not offer free accounts. And I have no idea how you can sign-up without trial period:

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d4730d93e86911bafdbb79b3a98f6dbe

To lift the restrictions you have to pay. Fastest payment method is credit card (or Paypal).

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mailbox Support ●

Hello Pavel Rzewuski,

we are sorry about the misunderstanding.

As zapata mentioned correctly, mailbox doesn't offer free accounts. On the registration screen, we inform our users about the limited trial phase. We have internally forwarded a request to include the Knowledge Base link there to provide more clarity about the restrictions for unpaid accounts.

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Please note that we have removed your email address from your original posting for data protection reasons.

Kind regards

Your mailbox Team

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Useful links:

d9e15a7fee470fb66af17115c3a43886

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Peter Skirenko ●

The same problem for me with Medium. At least I haven't paid for my email account yet. I must find another email provider.

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