Welcome to the mailbox user forum
 

iPhone email app keeps blocking sending to certain email addresses

1334325 shared this problem 2 months ago
In Progress

iPhone email app keeps blocking certain email addresses arbitrarily, only on mailbox.org outbox.The message reads:”cannot send mail, <emIl address> is not a valid email address and has been rejected by the server. The message has been placed in your Outbox”.

When sending the email to the same recipient, through your web interface, the message is sent no problem.

Please advise. This has been going on for some time now.

Replies (2)

photo
1

Hello,

in this case, please open a ticket with our helpdesk here: https://support.mailbox.org or here helpdesk@mailbox.org.

Our support will gladly assist you.

With kind regards

Your mailbox.org team

photo
1

In the IOS mail setting under Outbound emails please remember to add your emailaddress and password eventhough its marked as optional. It worked for me.

photo
2

Weirdly enough it did the trick!

Thanks!

photo
Leave a Comment
 
Attach a file