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Paid renewal fee. Account still has warning; Payment Overdue
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Hi,
I have paid my renewal fee, and received confirmation. My account still reads: Payment overdue, and I am getting warning emails. I'm on a Light Plan, so as I understand it I am no longer able to contact mailbox.org support directly. How can I get this sorted?
The same problem 
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Hi there,
thank you for your message. Could you tell us how you paid? Sometimes bank transfers can take a little longer. We have unblocked your account so you can use it in the meantime, until your payment has been processes.
With kind regards
your mailbox team
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Useful Links:
Hi there,
thank you for your message. Could you tell us how you paid? Sometimes bank transfers can take a little longer. We have unblocked your account so you can use it in the meantime, until your payment has been processes.
With kind regards
your mailbox team
---
Useful Links:
You should be able to contact support via https://support.mailbox.org or via e-mail: helpdesk AT mailbox.org.
You should be able to contact support via https://support.mailbox.org or via e-mail: helpdesk AT mailbox.org.
It has been 6 days since the payment was made via bank transfer and still the mailbox is not active. In 2025 u guys have to fix this first ie manual activation for payments. Atleast in the payment phase page specify which methods take how long. I chose the top most method to pay and it seems thats the slowest. Yes, we can read how tos but a simple thing like paying for service should be self explanatory in payment UI.
It has been 6 days since the payment was made via bank transfer and still the mailbox is not active. In 2025 u guys have to fix this first ie manual activation for payments. Atleast in the payment phase page specify which methods take how long. I chose the top most method to pay and it seems thats the slowest. Yes, we can read how tos but a simple thing like paying for service should be self explanatory in payment UI.
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