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Domain transfer ignored for 72h - Ticket#8787673
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I’m posting here because my support ticket has gone unanswered for over 72 hours, despite one emails and a reminder.
Ticket#8787673
My situation is simple and fully documented.
I have received only an automated confirmation. No human reply, no timeframe, nothing – for three days.
I’d expect a straightforward domain-ownership request, backed by DNS proof, to be handled within a reasonable window.
Can a support team member please pick up Ticket#8787673 and give me a status and a timeframe?
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mailbox is an email provider, what does that have to do with transferring your domain?
mailbox is an email provider, what does that have to do with transferring your domain?
Hello Szilárd Seres,
Thank you for bringing this to our attention, and apologies for the delay with your enquiry.
To release the domain and the associated email addresses, you will need to adjust the DNS settings for your domain accordingly. These changes need to be made on your side, through the provider managing your domain's DNS settings.
We have forwarded your request internally for review to see whether we can offer any further guidance in this particular case. You will receive a reply shortly.
Kind regards
Your mailbox Team
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Useful links:
Hello Szilárd Seres,
Thank you for bringing this to our attention, and apologies for the delay with your enquiry.
To release the domain and the associated email addresses, you will need to adjust the DNS settings for your domain accordingly. These changes need to be made on your side, through the provider managing your domain's DNS settings.
We have forwarded your request internally for review to see whether we can offer any further guidance in this particular case. You will receive a reply shortly.
Kind regards
Your mailbox Team
---
Useful links:
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