Domain transfer ignored for 72h - Ticket#8787673

Szilárd Seres shared this problem ago

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I’m posting here because my support ticket has gone unanswered for over 72 hours, despite one emails and a reminder.

Ticket#8787673

My situation is simple and fully documented.

I have received only an automated confirmation. No human reply, no timeframe, nothing – for three days.

I’d expect a straightforward domain-ownership request, backed by DNS proof, to be handled within a reasonable window.

Can a support team member please pick up Ticket#8787673 and give me a status and a timeframe?

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TeCer ●

mailbox is an email provider, what does that have to do with transferring your domain?

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Szilárd Seres ●

To clarify the wording: by “transfer” I mean releasing an email address on my own domain that is currently locked to another mailbox.org account, so I can add it to mine. The domain’s DNS already points to mailbox.org and I have verified ownership — this is purely an internal account matter. The context was already clear: DNS proof, account, support ticket.

The actual point stands: it’s now ~84 hours with no substantive reply from support, as a paying customer.

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