"Recipient address rejected: Domain not found" means there is some issue on recipient side, right?

pilgrim shared this idea ago

Proposed

I received this error when I tried to send an email:

The server response was: <orm@cpc.incometax.gov.in>: Recipient address rejected: Domain not found

Before reaching out to the recipient org I wanted to ensure that there is nothing I can do from my own or mailbox.org side.

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Replies (1)

Peer Heinlein [mailbox.org] ●

This mailaddress should work. It exists.

peer@localhost ~ $ dig cpc.incometax.gov.in MX @9.9.9.9 +short
10 dcpvaegimic1.incometax.gov.in.
10 dcpvaegimic2.incometax.gov.in.

Maybe they had some issues in the past, maybe they're not set up properly. Maybe they already fixed it - but maybe you still see some glitches from a broken setup?

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pilgrim ●

> Maybe they already fixed it - but maybe you still see some glitches from a broken setup?

No they have not fixed it yet.

Okay so just to make sure I understood your response - it is some issue on their front. Right?

One update: I tried it from a Gmail address and I was able to send a test email without any issue.

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Deejay Hill ●

I am having the same issue. NONE of my emails sent from my phone work. They all say “[“email address”] is not a valid email address and has been rejected by the server. The message has been placed in your Outbox."

I can send the same email to the same address from gmail or my other account. It also works fine from my Outlook on my computer. This only happens on my Iphone.

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5304068 ●

Same issue. I have switched to Gmail for Income Tax in Government of India purposes. This needs to be fixed.

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pilgrim ●

@5304068 Needs to be fixed? :D Try asking the support team. You will get an answer after days (if you are lucky) and you will be told to contact the ITD instead and ask them to fix it.

I am going to fix this by moving to a mail provider where mail delivery is the priority, not "we are right, they are wrong!" and where there is a support that "exists" is actually "support".

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5304068 ●

@pilgrim the issue could well be at Income Tax Department's end. Problem is, they won't fix it. There's no way to even report this as an issue to any government department. Gmail and others err by prioritising actual delivery of mail. Mailbox.org tends to err by prioritising security.

I hope @Mailbox fixes it by including these specific email addresses as part of a whitelist of sorts. These are important email addresses.

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mailbox.org Support ●

Thank you very much for your messages. We will look into the matter. We understand that it is very important to receive e-mails from these domains. We will keep you updated here.

With kind regards

Your mailbox.org team

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