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Wrong or missing login data to access mail transport server smtp.mailbox.org

8459728 shared this problem 15 months ago
Solved

after credit added, I still cannot send any message no matter using the Web interface or Thunderbird.

"Wrong or missing login data to access e-mail transport server smtp.mailbox.org. Please check associated account's settings/credentials."

please check, thx.

Replies (14)

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Hello, mailbox.org is using a sophisticated anti-spam-mechanism during the sign-up process. It appears that in your case it created a false positive and as a result, your account has been blocked. We are sorry for this inconvenience. Your account has now been fully unlocked and we hope you enjoy our services. Have a great day! Best regards, your mailbox.org-Team

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thank you.

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Wrong or missing login data to access mail transport server smtp.mailbox.org. Please check associated account's settings/credentials.

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Hello, please try again if sending e-mails does work now. If not, please open a ticket with our helpdesk at https://help.mailbox.org.

Your mailbox.org team

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Same here: "Wrong or missing login data to access mail transport server smtp.mailbox.org. Please check associated account's settings/credentials." (full set of features (light account) activated, invoice received)


I think web interface should always work flawlessly, no matter what. Also: this is somehow ridiculous:

"In the LIGHT plan, we are happy to answer your questions regarding the contract and payment.

If you need technical support, please consider our STANDARD and PREMIUM plans or take a look at the FAQs or into our user forums."

So, I paid for something that isn't working, and I have no way to complain?!? You definitely should rethink light accouns's technical support. It's not about some fancy email client I selected - it's about YOUR web interface mail not working as intended.

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.,.

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No bad feelings :) there's no reason to be scared, my point is there should be very limited, but still existing technical support. Otherwise, it's like "We got your money, thank you, get lost!" :)

Cheers! :)

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I unlocked your account. Sorry you've been hit by our anti-abuse-detection system. I'm sorry, but we need it.

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Thank you for the quick reaction! Best regards! :)

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Me too - please unlock, thanks

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Hi there, we've unlocked your account. Sorry for the inconvenience and thank your for the patience.

Best regards from the mailbox.org-Team

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Thank you for the quick response and great service!

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Same - please unlock

Thanks a lot

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Hi there, we've unlocked your account. Thank you for your patience!

Best regards from the mailbox.org-Team

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Please can you kindly help unblock my Account so I can be able to send mail, not sure why it was blocked


Thanks

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Hello mailbox.org Support! I'm having the same issue as well

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I have the same problem and can't send email, everything was fine just a day before.

Please take a look and let me know.

Thank you.

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@Mai V:

I have re-enabled your mailbox.

Please make sure to stick to our terms and conditions.

Have a great day.

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Have a good day!

Yes, it’s working well now.

Thank you very much for your timely support.

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Hello, my wife just signed up for her mailbox.org account yesterday and is receiving the same error message. Her account is KimberlyM@mailbox.org. Can you please resolve this for her as soon as possible?

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Hi Mareno, we just forwarded this to our support team and will get back to you as soon as possible!

Best regards from your mailbox.org-Team

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Hi Mareno, the issue has been resolved and your wife should now be able to send emails. Drop us another message if you still experience problems.

Best regards from your mailbox.org-Team!

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I'm receiving the same error, please unlock

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Checking back in here

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Still having problems

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Hi, thank you for your message. We have now unlocked your account. We're sorry that you had to wait so long. In cases like this, please get in touch with our helpdesk via https://help.mailbox.org

This here is a user forum, where users help each other. The service via heldesk is much faster.

Have a great day!

Your mailbox.org team

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Thank you!

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I was sending email and received the same error, please check my account, thanks

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@Mao: Kindly open a ticket with us under https://help.mailbox.org so that we may evaluate your individual case.


Many thanks.

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As a light plan user I can't open technical ticket at the support center

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I'm having the same issue as well and as a light plan user I can't open technical ticket at the support center.

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Hi Antonio,

in this case you can of course open a ticket with our helpdesk under another topic. mailbox.org is using an anti-spam-mechanism during sign-up. It appears that in your case it created a false positive and that your account has been blocked. We have unblocked your account so you can send e-mails now.

Your mailbox.org team

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Thanks

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We are not able to send or reply to emails. This pops up: Wrong or missing login data to access mail transport server smtp.mailbox.org. Please check associated account's settings/credentials.

Please help us.

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Hello, in a case like this, please get in touch with our helpdesk via https://support.mailbox.org. Our team will gladly work things out with you. I already made them aware of your issue in advance.

Best regards

Your mailbox.org team

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me too, I have same problem.....

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Hello KWON, please get in touch with our helpdesk via https://support.mailbox.org. Our team will gladly work things out with you. I already made them aware of your issue in advance.

Best regards

Your mailbox.org team

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Same here, I could send an email and then I got the same issue. Could you please unblock my account?

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Also opened a ticket. Thanks.

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