mailbox relaunch: New suite, new design, new features

Hello,

I have joined Mailbox over other providers due to being able to use the web app on my iphone 7 plus, OS 15.8.4.

You are the only provider I found that actually works on my phone browser, Firefox Chrome or Safari. None of the other providers work.

i hope with the new version it will still work the same. It is one of my core reasons of use. If not, i hope there is a possibility for me to continue using the current version which I am very satisfied with.

Thanks,

B

My browser on the Smartphone does not prompt me to install the Progressive Web App. Can I trigger this manually in the web UI?

Hello, the relaunch looks great - many thanks!

Will this by any chance make it possible to sync recurring tasks with any kind of privacy-respecting smartphone app on an Android-type OS? Or can I fully replace a third-party task app with the Progressive Web App on my phone and still have some reasonable functionality (e.g., running in background, not having to log in every time I unlock my phone)?

Cheers,

Stefan

I like what I'm seeing so far, but that name change is puzzling.

No capitalization, and no .org makes it completely unidentifiable as an entity.

How am I supposed to recommend mailbox to others? It's a very general noun, and in this case doesn't set it apart in anyway from its competitors. I will have to add .org anyway so they can understand what I'm even saying, so why drop it?

If you wanted to drop the .org, that's strange, but fine. You should have then capitalized Mailbox so it looks distinct. Not capitalizing your name as a proper noun isn't setting you apart, it's making your name invisible.

Hell, it's increasingly and frustratingly common for people, especially young people, to completely ignore capitalization in online communication. Your brand gets lost entirely in a paragraph like that.

It's terrible search engine optimization as well. How is Google supposed to interpret that query? Why would it assume the user means "mailbox" the email service and not "mailbox" the general noun?

Dear Mailbox.org, does your redesign include finally fixing this problem?

https://userforum-en.mailbox.org/topic/2681-session-times-out-two-times-a-day

Do the staff and management at Mailbox comprehend how painful it is to have to login to your web mail interface multiple times a day even if the browser window is left open because the session times out so quickly? (Yes, I have already configured my account for maximum session length.) By the reactions in that thread, which should be flagged as a problem, not an "idea", I'm not the only one experiencing this problem.

My recommendation to Mailbox is that they try "eating their own dog food". That is an expression which means that staff should have to use their own products so they can experience what their customers experience. For example, the management at Deutsche Bahn should have to travel by train instead of by car. I encourage Mailbox to experience the pain of being forced to login to their email web interface multiple times a day because of a technical fault in the service which Mailbox acknowledges exists.

Does the relaunch include a fix to this problem?

How do I add an email alias now? The "All Settings" dialog doesn't look like the picture in the knowledge-base instructions any more.

I tried All Settings → Accounts → Your Accounts → <accountname> ("E-Mail" for me) → Edit because it showed my aliases alongside the account. But there is no list of aliases I can add to or remove from.

I tried All Settings → Mail → Email aliases, but it only allowed me to pick one of my existing aliases as the default sender address.

Hello,

I do not use any of your online apps. I only use your email service through Mozilla Thunderbird on my PC. Will my email change?

Thank you.

Carl

Hi, well done on the new look. I like it so far. One minor comment: can you make text inside the portal widgets left aligned? The Inbox widget looks a bit odd with the emails be centre aligned.

Feature request:I would like it if I could have a favourites app where I can "pin" specific emails or files to the Portal.

how to get back to old layout?

In the old webmail interface you could flag a message by clicking on a little star icon ★. This function has been removed in the new webmail interface. All the flags that I had set on my messages are now invisible in the new interface. Now you can only set a color per message, which is something different. Can you please restore the important function to flag messages? Here's how it looked. Are all my message flags now totally lost?

Thanks for your hard work on getting this update rolled out. 😀 I'd like to see the portal get some much needed attention sometime soon.

• The problems - Using this widget currently requires at least 3 steps to begin editing a document. And once a document is opened for editing, it sometimes incorrectly states "you do not have permission to edit this document". Only a refresh fixes this.
• The solution - Give customers the ability to click a recent document from the widget and have it immediately open in a new tab, ready for editing (no refresh required) if they so desire.

MY TASKS

• The problems - This widget cuts off task names with lengthy due date descriptions to the right. And it only shows tasks with upcoming due dates.
• The solutions - Give customers to ability to customize which task list they'd like to appear on this widget. Move the due dates to a row below in smaller font so that the full task name is shown. Allow customers more control over how sorting of their tasks in the widget is handled so they can customize it to their own use case.

INBOX

• The problem - This widget only supports recent emails from the primary inbox folder.
• The solution - When adding this widget, let customers choose which email folder they want displayed.

STORAGE

• The problem - Wasted screen real estate.
• The solutions - Show the largest files and emails taking up the most space in the widget. Provide links to tips on how to free up storage and upgrade storage for customers who need help with this.

* Some of the available widgets not mentioned here feel gimmicky, redundant, or like clutter to me, although others may find value in them.

I have 2fa on and now I can't login using activeSync on any Android client. Before, while I also had 2fa, I could just login using my password.

I finally figured it out. It's a real hassle (using calDav) . I think people will go to Proton when they find out before they buy a subscription.

It's a shame activeSync is no longer supported in combination with 2fa

The PWA look very good! Problem I have with it is that is does not stay logged in. I have to log in every time, also it does not give me notification of E-mail or calendar. Would be great to have a more native-app experience for both mail and calendar so I can move away from Thunderbird and Etar on my Android phone.

Not only is this "new" interface ABSOLUTE trash, all of my emails in my inbox have disappeared once it forced me to re-login. What the actual f*** are you guys doing?

I hate when companies try and fix or "rebrand" what isn't broken and screw up people trying to get actual work done. Fair warning to everyone else. I've contacted support and hopefully they can rectify this. Probably one of the worst roll-outs I've ever seen.

I just wanted to say that I really like and appreciate the new design and have been encountering none of the issues reported in other comments in this thread.